Terms of sale

Terms and Conditions of Sale (CGV) – Zalvry

  1. Company presentation
    This website is operated by Zalvry. Any confirmed order on this website implies unconditional acceptance of these general conditions of sale.

  2. Products and availability
    The products and services offered are those listed on our website, within available stocks. Each product is supplied with a description. The photographs are as accurate as possible, but cannot guarantee complete conformity with the product delivered.

  3. Ordering
    Confirmation of an order implies full and unreserved acceptance of these terms of sale. Zalvry reserves the right to cancel or refuse any order from a customer in case of prior dispute or suspicion of fraud.

  4. Prices
    Prices are quoted in euros (€), including value added tax (VAT), excluding shipping costs. Zalvry reserves the right to change prices at any time, but products are invoiced based on the price in effect at the time of order.

  5. Payment
    Payment is made online via secure platforms:

  • Stripe (bank card)

  • PayPal

  • Klarna

The customer guarantees that he/she is authorized to use the selected payment method. The amount will be charged upon confirmation of the order.

  1. Delivery
    Products are shipped to the delivery address provided when ordering. Delivery times vary depending on your location and the carrier. Zalvry cannot be held responsible for delays caused by the carrier or events beyond our control.

  2. Right of withdrawal
    In accordance with article L221-18 of the French Consumer Code, you have a period of 14 days from receipt of the product to exercise your right of withdrawal, without having to give any reason. The return costs are borne by the customer, unless the fault is ours.

  3. Returns and refunds
    For details on return and refund procedures, please see our Return Policy. All return requests must be pre-approved by Customer Service.

  4. Personal information
    The personal data collected is necessary for processing your order and administering our customer relationship. For more information, see our Privacy Policy.

  5. Targeted advertising (Facebook Ads)
    By confirming your order, you agree to our use of anonymized data for advertising campaigns on third-party platforms (e.g. Facebook). You can opt out of this via cookie settings or by contacting us by email.

  6. Intellectual property rights
    All content on the website (texts, images, logos, graphics) is the exclusive property of Zalvry. Any reproduction, even partial, is prohibited without written permission.

  7. Applicable law and disputes
    These conditions of sale are governed by French law. In the event of a dispute, an amicable solution will be sought; otherwise, the French courts will have exclusive jurisdiction.

  8. Contact
    For questions regarding these terms of sale, please contact us:

Zalvry
60, rue Francois 1er
75008 Paris
France
Email: contactzalvya@gmail.com