Return and refund policy

Return Policy – ​​Zalvry

  1. Return period
    You have 30 days from the date of receipt of your order to return an item. After this period, we are unable to accept returns, issue refunds or make exchanges.

  2. Return conditions
    To be eligible for return, the item must:

  • Be unused, in original condition and in the original packaging.

  • Followed by valid proof of purchase (invoice or order confirmation).

  1. Items that cannot be returned
    The following products cannot be returned:

  • Perishable products (food, flowers, newspapers, magazines)

  • Intimate or hygienic products

  • Hazardous substances or materials

  • Flammable liquids or gases

  • Gift card

  • Downloadable software

  • Certain health and care products

  1. Partial refunds
    In some cases, partial refunds may be granted for:

  • Books with obvious signs of use

  • Opened CDs, DVDs, cassettes, software, video games, or vinyl records

  • Goods that are damaged, incomplete or missing parts (unless this is due to our error)

  • Returns received after 30 days from delivery date

  1. Refund procedure

  • Send the item(s) to the return address below, along with proof of purchase.

  • Once we have received and inspected the item, we will inform you by email whether the refund has been approved or declined.

  • Upon approval, the amount will be credited to the original payment method within the following days.

Delayed or missing refunds:

  • Check your bank account

  • Contact card issuer

  • Contact your bank

If you still have not received your refund, please contact us at:
✉️ contactzalvya@gmail.com

  1. Promotional and sales items
    Only items sold at full price can be refunded. Items on promotion or sale cannot be refunded or exchanged.

  2. Prey
    We only exchange items that are defective or damaged upon receipt. To make an exchange:

  1. Gifts
    If the item was marked as a "gift" upon shipment, you will receive a gift certificate equal to the value of the item.
    If the item was not marked as a "gift", the refund will be issued to the person who paid for the order.

  2. Return address

Zalvry
60, Rue Francois 1er
75008 Paris
France

Return costs are covered by the customer and will be deducted from the refund amount.
For shipments over €75, we recommend tracking or insurance; we are not responsible for lost packages.

For questions or further assistance, contact us at: ✉️ contactzalvya@gmail.com