Delivery policy

Delivery Policy – ​​Zalvry

1. Processing orders
   All orders are processed within 1 to 2 business days, excluding weekends and holidays.
   Once your order is confirmed, you will receive a confirmation email with a tracking number (if applicable).

2. Delivery times
   Delivery time is 7 to 14 business days from the date of shipment.
   Business days are defined as Monday through Friday, excluding national holidays.

3. Delivery areas and shipping costs
   We deliver to mainland France.
   Delivery is free for all orders.

4. Tracking and receiving
   Once the package has been shipped, you can track the delivery via the link in the tracking email.
   Please make sure to provide a complete and available delivery address (name, number, street, zip code, city).

5. Delays and exceptions
   In the event of delays (strikes, bad weather, high season), delivery times may be slightly extended.
   We ask that you wait up to 3 additional business days before contacting us for follow-up.

6. Damaged or lost package
   Upon receipt, check the packaging: if it is damaged, you can refuse to receive it or make a note on the carrier's form.
   If the package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

7. Contact and returns
   For questions regarding delivery, do not hesitate to contact us:

📧 contactzalvya@gmail.com

📍 Zalvry – 60, rue François 1er, 75008 Paris, France

We do our best to ensure that every order arrives in perfect condition and within the agreed time!