Privacy Policy

Privacy Policy – ​​Zalvry

Zalvry operates this online store and website, including all information, content and tools, as well as all features, products and services related thereto, to provide you, the customer, with a personalized shopping experience (the “Services”). Zalvry is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and share your personal information when you use, visit or shop through the Services, or when you otherwise communicate with us. In the event of a conflict between these Terms of Use and this Privacy Policy, this Policy will govern the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understand how your information is collected, used, and shared as described below.

Personal data we collect or process

When we use the term “personal information,” we mean information that identifies you, or that can be reasonably linked to you or another individual. Personal information does not include anonymized information or information that has been rendered anonymous in a way that does not identify you. We may collect or process the following categories of personal information, depending on your interaction with the Services, your location, and to the extent permitted or required by applicable law:

  • Contact information : name, address, billing address, delivery address, telephone number and email address.

  • Financial information : credit or debit card number, bank details, transaction information, payment method, payment confirmation and other payment information.

  • Account information : username, password, security questions, preferences and settings.

  • Transaction information : items viewed, added to cart, wish list, purchased, returned or exchanged, as well as previous transactions.

  • Communication with us : information you provide when you communicate with us, for example, when making customer support inquiries.

  • Device Information : information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information : information about your interaction with the Services, including how and when you browse or use the Services.

Sources of personal data

We may collect personal information from the following sources:

  • Directly from you : when you create an account, visit or use the Services, communicate with us or otherwise provide us with information.

  • Automatically through the Services : from your device when you use our products or services, visit our websites, and through cookies and similar technologies.

  • Through our service providers : when they enable certain technologies and collect or process information on our behalf.

  • Through our partners or other third parties.

Use of your personal information

Depending on your interaction with us and the Services, we may use your personal information to:

  • Provide, customize and improve the Services : process payments, ship orders, store preferences and interests, send account notifications, handle purchases, returns and exchanges, organize delivery, enable customer reviews and create a personalized shopping experience.

  • Marketing and advertising : sending marketing communications via email, SMS or post, displaying online advertisements based on your purchases, shopping cart or activity on the Services.

  • Security and fraud prevention : authenticate your account, secure transactions, detect or investigate fraudulent activity, protect public safety and our services.

  • Communicating with you : providing customer support and maintaining the customer relationship.

  • Legal reasons : to comply with applicable laws, investigate or participate in legal proceedings, and enforce our terms or policies.

Sharing of personal data

In some cases, we may share your personal information with third parties for legitimate purposes in accordance with this Statement, such as:

  • With Shopify, merchants, and other third parties who provide services on our behalf (IT, payment processing, analytics, customer support, cloud storage, distribution, delivery).

  • With business and marketing partners to provide marketing and advertising, including personally targeted advertising.

  • With our partners or within our corporate structure.

  • In connection with business transactions (mergers, bankruptcies) or to comply with legal obligations, protect our services, rights and the rights of our users.

Relationship with Shopify

Shopify hosts the Services and processes personal information related to your use of the Services so that we can provide and improve them. Information you submit to the Services is transferred and shared with Shopify and third parties that may be located in other countries. For more information, see Shopify's Privacy Policy.

Third-party websites and links

The Services may contain links to third-party websites or platforms. We do not guarantee and are not responsible for the security or privacy of these websites. Information shared publicly on these platforms may be visible to other users.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the legal age. If a child has provided us with their information, please contact us to request deletion.

Security and storage of information

No security measures are perfect or impenetrable. Information transmitted may be insecure. The retention period for information depends on factors such as the need for the account, service, legal compliance, and dispute resolution.

Your rights and choices

Depending on your place of residence, you may have certain rights:

  • Right to access : request access to information we have about you.

  • Right to erasure : request the deletion of your information.

  • Right to rectification : correct incorrect information.

  • Right to data portability : receive your information and request its transfer to a third party.

  • Right to opt out of targeted advertising : refuse the sale or sharing of information for targeted advertising, including via Global Privacy Control.

  • Manage communication choices : unsubscribe from marketing emails at any time.

For the UK or EEA you can also:

  • Request to stop or restrict the processing of your information.

  • Withdraw consent when the processing is based on this.

You can exercise these rights through the Services or by contacting us. We will not retaliate, and we may request identity verification.

Complaints

If you are not satisfied with our processing of your information, you can contact us or your local data protection authority (EEA: list of authorities).

International transfers

Your information may be transferred and processed outside your country of residence. Transfers outside the EEA or the UK are based on legitimate mechanisms such as standard contractual clauses or equivalent laws.

Changes to this statement

We may update this Statement to reflect our practices or legal requirements. The updated version will be posted on the Site with the date of the last update.

Contact

For questions about this statement or to exercise your rights:

📧 Email: contactzalvya@gmail.com
📍 Address: 60 Rue François 1er, 75008 Paris, France